TERMS & CONDITIONS


stinne gorell customer service

TERMS & CONDITIONS

Please read the following terms & conditions.

Mistakes and sold-out products can occur – please show your understanding and accept. We will do everything we can to solve it. 

By completing your order, you accept these terms and conditions.


PAYMENTS & PRICES 
You can use Visa, MasterCard, Maestro, Visa Electron or the balance of your PayPal account for your payment. 
You can also pay by bank transfer. Please contact customer service. 

Your payment will be withdrawn when the order has been shipped.
When payment is accepted you will receive a mail. 
When your delivery has been shipped, you will receive an e-mail with track & trace information. 
Invoice will be sent along with your delivery. 
 
All orders within Denmark include 25% VAT (moms) according to Danish law. 
All prices are shown in DKK (Danish Kroner).

RETURNS & EXCHANGES

HOW TO EXCHANGE AN ITEM? 
If you wish to exchange an item, for instance into a different size or colour, simply return your item to us. For Danish customers please note the desired item on the return note you get trough our return portal. For customers outside Denmark please email us stating the item for return and the desired item.

HOW TO RETURN AN ITEM? 
The right of withdrawal applies for 14 days after you have claimed/received your item, meaning that your return item has to be shipped within 14 days after you have collected the original package.

Please note that items manufactured or altered upon customer request, are not subject to the right of withdrawal.

For Danish customers who wish to return an item, please fill out the return note you get through our return portal.

For customers outside Denmark who wish to return an item please contact us by mail stating information about name and address, invoice number and reasons for return.  

Your payment will be refunded as soon as possible, at the latest 14 days after we have received your return package.  

Items for exchange or return have to be sent back in unaltered condition and in the same or similar bag they were delivered in.  
The full responsibility for the product is yours until it has been safely delivered to us on our return address. We recommend you keep a receipt with a tracking number as proof of sent package, as we do not accept responsibility for items lost in shipping when returned.

You, as a customer, pay for return shipping fees in case of returns. You can use our return label service when sending the item. We will then deduct the shipping fee from your refund.

Go to our return portal here.

IF I WISH TO MAKE A CLAIM?
If there, contrary to expectation, should be any reason to make a claim about the item, please contact us by either mail or phone, and we will make sure, within reason, to meet your claim.


Right of complaint
The Danish Sale of Goods Act entitles you 24 months right of complaint. This means that you can either have your item repaired, exchanged, have your money refunded or a reduction in price, depending on the specific situation. It will be a demand that the complaint is legitimate, and that the defect is not due to faulty use or any other misuse of the item.

You as costumer are to make the complaint in "reasonable time" after the defect is detected. If you make your complaint within two months after the defect is detected, this will always be within reasonable time.

If the complaint is legitimate, we will refund the (reasonable) shipping fee. Simply use our return label service.

Items have to be sent back in the same or similar bag as they were delivered in.  
The full responsibility for the product is yours until it has been safely delivered to us on our return address. We recommend you keep a receipt with a tracking number as proof of sent package, as we do not accept responsibility for items lost in shipping when returned.

ADDRESS FOR RETURNS & EXCHANGES:
STINNE GORELL APS
Køng Møllevej 39
4750 Lundby
Denmark 
return@stinnegorell.dk

CVR nr: 36046953

SHIPPING INFORMATION 

DELIVERIES TO DENMARK 
All are shipped for free. 

DELIVERIES TO GREENLAND, FAEROE ISLANDS ANS ALL EUROPEAN COUNTRIES  
Shipment is free for deliveries with a value of DKK 5000,- or more. For smaller amounts there is a shipping fee of DKK 100,-.

DELIVERIES OUTSIDE EUROPE  
Shipment is free for deliveries with a value of DKK 5000,- or more. For smaller amounts there is a shipping fee of DKK 100,-.
Orders will be sent from Denmark within 1-3 working days, and will normally arrive 1-7 working days after that (depending on local delivery).  

DELIVERY COMPANIES 
STINNE GORELL APS cooperate with UPS, GLS and Post Nord.

 

In case of delay STINNE GORELL APS is not to be held responsible.

 

PRIVACY POLICY

On our site we only use cookies to optimize our costumer's visits on our website and in our shop. Please read our privacy policy below.

 

STINNE GORELL APS Privacy Policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.stinnegorell.dk (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@stinnegorell.dk or by mail using the details provided below:

STINNE GORELL APS
Køng Møllevej 39
4750 Lundby
Denmark 
return@stinnegorell.dk
CVR nr: 36046953